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msakten's avatar
msakten
Helpful | Level 7
10 days ago

Clicking on the Dropbox icon opens the local folder instead of the app menu (v228.3.5456).

On a brand new windows PC I installed the latest dropbox (v228.3.5456), and the dropbox GUI won't show. When I right click on the dropbox icon in the systray nothing shows, when I double click on the dropbox icon in the systray it just opens my dropbox folder. When I reinstall dropbox it works, but only for a few minutes. After that again there is no way of opening the GUI. I have to keep reinstalling dropbox to access the GUI. Anyone else encounter this or find a fix?

desktop
Windows

13 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 days ago

    That is a beta version, it may be worth trying this one instead to see if that helps

  • msakten's avatar
    msakten
    Helpful | Level 7
    10 days ago

    oh thx for letting me know. I'll try this. Why was I pushed a beta version I wonder, I don't want beta software managing 2.5TB of my data!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 days ago
    msakten wrote:

    Why was I pushed a beta version I wonder, I don't want beta software managing 2.5TB of my data!

    You have to have opted in to it at some point. It isnt something that comes automatically. 

    You can opt in and out via https://help.dropbox.com/account-settings/enable-early-releases. 

    For info you can tell if its a beta as the build will be in format xxx.3.yyy where as a stable build is always xxx.4.yyy. 

  • msakten's avatar
    msakten
    Helpful | Level 7
    10 days ago

    ok thx. I didn't opt in for early releases and sure enough my settings show that. I had downloaded dropbox from dropbox.com/download and that gave me the 228.3 version. 

     

  • msakten's avatar
    msakten
    Helpful | Level 7
    9 days ago

    Annoyingly, yesterday it did work, but just now I realized it doesn't work, and it's because it's updated itself back to 228.3!! Even though Early access is turned off as per the screenshot above!

    I'm reinstalling the 227.4 version. 

  • msakten's avatar
    msakten
    Helpful | Level 7
    9 days ago

    I installed 227.4 a few hours ago. It worked for a while. And now I noticed behind the scenes it secretly updated itself back to 228.3 again and I cannot open the dropbox GUI. This is very frustrating. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 days ago

    Can you send me a screenshot (omitting any personal info) of your account settings where the 'early releases' toggle is shown then msakten​? 

  • msakten's avatar
    msakten
    Helpful | Level 7
    9 days ago

    There is a screenshot in a few posts prior. Here is another screenshot I took just now. 

     

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