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kbabby's avatar
kbabby
New member | Level 1
10 months ago
Solved

Context menu items missing from Dropbox folder on a new installation on new Mac computer

Hi!  I just got a new Mac, installed Dropbox for MAC, and my files are all here (online only) but my context menus are not appearing.  I've tried the following to no avail:

 

  1. Advanced Reinstalltion
  2. Restart of computer 
  3. Relaunch of Finder...

Still no context menus when I right click!  Please help!   I'm on the latest version of dropbox and Sequoia 15.3.1

 

Please help! 

desktop
Mac
  • kbabby's avatar
    kbabby
    9 months ago

    The issue stems from a migration from a previous Mac. I've gone ahead and wiped my Mac clean, reinstalled Dropbox, and now everything works again with context menus and right click option. thanks

5 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey kbabby, thanks for bringing this to our attention.

    Can you let me know which exact version of the Dropbox app you're using and what the current sync status is?

    You can see that by hovering over the Dropbox icon in your menu bar.

    Can you also send us screenshot of your current right-click options?

    Does syncing work as normal?

    Let me know and we'll go from there.

  • kbabby's avatar
    kbabby
    New member | Level 1
    9 months ago

    The issue stems from a migration from a previous Mac. I've gone ahead and wiped my Mac clean, reinstalled Dropbox, and now everything works again with context menus and right click option. thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey kbabby, thanks for the heads up!

    Keep an eye out, and if you need anything else we'll be here for you.

    Wishing you a great week ahead! 😇

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi kbabby and welcome to the Dropbox Community. I am glad to see you issue has been resolved after a reinstall. 

    By the way, I’m Theresa, and you might see me popping up around the Community 👩‍💻. I love connecting with our members and learning about all the creative ways they use Dropbox.

    If you're up for sharing, I’d love to hear how you use Dropbox 💡.  Your insights could inspire helpful tips for others, or even spark new ideas for our team. Who knows? You might just help someone discover their next favorite feature! 🤗

    T 😺 (Dropbox Community Manager)

  • naanha's avatar
    naanha
    Explorer | Level 4
    9 months ago

    I had to delete a wrong "Dropbox" folder. Then I reinstalled Dropbox and it worked.

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