When I boot up my Mac, it always displays this error message: “Could not start Dropbox.” This error might be temporary, so please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following details to assist you: By the way, I’ve also tried removing the application and reinstalling it, but the same problems keep happening. [Removed as per Community Guidelines]

Hi sfareg, thanks for bringing this to our attention. Could you copy and paste the contents of the error log in your next reply in order to look into this in more detail? This will help me to assist further!

Hi Simple, could you copy and paste the error log in the blue text in your next reply to assist further?

Same issue here. Tried to reinstall to.Just standing updating dropbox. And can't connect. Forgot to say that I'm on PC.

Error Logbn.BUILD_KEY: Dropboxbn.VERSION: 220.4.4126bn.constants.WINDOWS_SHELL_EXT_VERSION: 77bn.is_frozen: Truemachine_id: 9fae4463-a230-5d54-8f80-5effb7360cf9pid: 860ppid: 1uid: 501euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0HOME: '/Users/shadyhelmy'appdata: '/Users/shadyhelmy/.dropbox/instance2' real_path='/Users/shadyhelmy/.dropbox/instance2' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20dropbox_path: None not found parent not foundsys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not foundtempdir: '/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T' real_path='/private/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8626, in main_startup File "desktop/dropbox/client/main.py", line 2867, in initialize File "desktop/dropbox/foundation/html_views/electron/ipc/__init__.py", line 62, in create_socket_server File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 230, in __call__ File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 375, in wrapper File "desktop/dropbox/foundation/html_views/electron/ipc/socket_ipc.py", line 71, in __init__FileNotFoundError: [Errno 2] No such file or directory

Thanks for the error log, sfareg. Just to confirm, you've restarted the Dropbox app, right? If not, please follow these steps: Stop Dropbox by clicking on the Dropbox icon in the menu bar Click on your profile picture or initials Then Click Quit To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder If this doesn't help, let us know and we'll send you an email to investigate this further.

'Could not start Dropbox' error on Mac 15.3.2

12 Replies

Jay
Dropbox Community Moderator
9 months ago
Hi sfareg, thanks for bringing this to our attention.

Could you copy and paste the contents of the error log in your next reply in order to look into this in more detail?

This will help me to assist further!
Simple
Explorer | Level 4
9 months ago
Same issue here. Tried to reinstall to.
Just standing updating dropbox. And can't connect. Forgot to say that I'm on PC.
Jay
Dropbox Community Moderator
9 months ago
Hi Simple, could you copy and paste the error log in the blue text in your next reply to assist further?
sfareg
Explorer | Level 4
9 months ago
Error Log
bn.BUILD_KEY: Dropbox
bn.VERSION: 220.4.4126
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 9fae4463-a230-5d54-8f80-5effb7360cf9
pid: 860
ppid: 1
uid: 501
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/shadyhelmy'
appdata: '/Users/shadyhelmy/.dropbox/instance2'
real_path='/Users/shadyhelmy/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T'
real_path='/private/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8626, in main_startup
File "desktop/dropbox/client/main.py", line 2867, in initialize
File "desktop/dropbox/foundation/html_views/electron/ipc/__init__.py", line 62, in create_socket_server
File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 230, in __call__
File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 375, in wrapper
File "desktop/dropbox/foundation/html_views/electron/ipc/socket_ipc.py", line 71, in __init__
FileNotFoundError: [Errno 2] No such file or directory
Hannah
Dropbox Community Moderator
9 months ago
Thanks for the error log, sfareg.

Just to confirm, you've restarted the Dropbox app, right? If not, please follow these steps:

Stop Dropbox by clicking on the Dropbox icon in the menu bar

Click on your profile picture or initials

Then Click Quit

To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder

If this doesn't help, let us know and we'll send you an email to investigate this further.
sfareg
Explorer | Level 4
6 months ago
I tried that, but I still have the same issue.
Nancy
Dropbox Community Moderator
6 months ago
sfareg, are you able to hover over the small Dropbox icon in your menu bar? If yes, what’s the current app version it reports?
sfareg
Explorer | Level 4
6 months ago
228.3.5423
Megan
Dropbox Community Moderator
6 months ago
Hey sfareg, let me jump in here!

It seems that you're using our beta version of the Dropbox desktop app at the moment.

Can you visit your account settings online, and turn "Early access" to off? Once you do that, please try uninstalling the app, and reinstalling again using this link.
Jay
Dropbox Community Moderator
6 months ago
Hi sfareg, just checking to see if you saw our last reply.
If you still need any help, feel free to reach out to us again.
If your issue has been solved, let us know what worked for you!