Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

sfareg's avatar
sfareg
Explorer | Level 4
2 months ago

'Could not start Dropbox' error on Mac 15.3.2

When I boot up my Mac, it always displays this error message:

“Could not start Dropbox.”

This error might be temporary, so please restart Dropbox.

For more information, click the help button.

If the issue persists, please contact Dropbox support with the following details to assist you:

By the way, I’ve also tried removing the application and reinstalling it, but the same problems keep happening.

[Removed as per Community Guidelines]

desktop
Mac

5 Replies

Sort By
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hi sfareg, thanks for bringing this to our attention.

    Could you copy and paste the contents of the error log in your next reply in order to look into this in more detail?

    This will help me to assist further!

  • Simple's avatar
    Simple
    Explorer | Level 4
    31 days ago

    Same issue here. Tried to reinstall to.

    Just standing updating dropbox. And can't connect. Forgot to say that I'm on PC.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Hi Simple, could you copy and paste the error log in the blue text in your next reply to assist further?

  • sfareg's avatar
    sfareg
    Explorer | Level 4
    31 days ago

    Error Log

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 220.4.4126
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
    bn.is_frozen: True
    machine_id: 9fae4463-a230-5d54-8f80-5effb7360cf9
    pid: 860
    ppid: 1
    uid: 501
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/shadyhelmy'
    appdata: '/Users/shadyhelmy/.dropbox/instance2'
             real_path='/Users/shadyhelmy/.dropbox/instance2'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: None
                        not found
                  parent not found
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T'
             real_path='/private/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 8626, in main_startup
      File "desktop/dropbox/client/main.py", line 2867, in initialize
      File "desktop/dropbox/foundation/html_views/electron/ipc/__init__.py", line 62, in create_socket_server
      File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 230, in __call__
      File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 375, in wrapper
      File "desktop/dropbox/foundation/html_views/electron/ipc/socket_ipc.py", line 71, in __init__
    FileNotFoundError: [Errno 2] No such file or directory

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Thanks for the error log, sfareg.

      Just to confirm, you've restarted the Dropbox app, right? If not, please follow these steps:

      • Stop Dropbox by clicking on the Dropbox icon in the menu bar
      • Click on your profile picture or initials
      • Then Click Quit
      • To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder

       

      If this doesn't help, let us know and we'll send you an email to investigate this further.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!