Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tim_J's avatar
Tim_J
New member | Level 2
10 months ago
Solved

Desktop app on Windows doesn't display correctly. The pop up window looks duplicated.

In the app window when I try to select an icon at the top another duplicate but smaller window appears. The same issue occurs in other places (see 2nd screenshot). I've tried uninstalling and re-installing the app but the same problem occurs. Does anyone know how to fix this?

 

desktop
windows
  • Tim_J's avatar
    Tim_J
    10 months ago

    Hi Megan,

    I tried deselecting Hardware Acceleration (GPU) as suggested in the older case and that worked. I didn't realise there was a Ctrl+click option to pull up a extra set of options?

    I'm so pleased after putting up with the irritation for a long while.

5 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Tim_J welcome to our Community!

    When did you first notice this behavior?

    Would you mind clarifying the OS you're using, and the Dropbox app version that's installed on the device? You can find this by hovering your mouse over the little Dropbox icon on your taskbar, next to your WiFi.

    Also, do you happen to be using two monitors?

    Let me know more, and we'll take it from there!

  • Tim_J's avatar
    Tim_J
    New member | Level 2
    10 months ago

    Thanks Megan.

    I noticed this behaviour some months ago and have just been putting up with it.

    Windows 10 and DropBox version 218.4.4348.

    I do use a second monitor.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Tim_J, thanks for the heads up! 

    I recall an older, similar case to yours. You can see more about this here. 

    Can you try out the steps that our staff member, Andersonw suggested and let me know if this works out for you? 

  • Tim_J's avatar
    Tim_J
    New member | Level 2
    10 months ago

    Hi Megan,

    I tried deselecting Hardware Acceleration (GPU) as suggested in the older case and that worked. I didn't realise there was a Ctrl+click option to pull up a extra set of options?

    I'm so pleased after putting up with the irritation for a long while.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I'm so happy to hear (or read in our case) that this worked for you Tim_J! 

    If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!