Dropbox app does not install in my computer

Hi fmnatali, let's see what we can find together! 

Is there any chance that you can click on that .txt file and get more info? 

Do you see the error in a blue hyperlink form, by any chance? If not, feel free to send me a screenshot, in order for me to have a visual too. 

Keep me posted! 

Hi Megan

Thanks for your quick response. 

When I click in the link, the message that appears is the following:

bn.BUILD_KEY: Dropbox
bn.VERSION: 188.4.6302
bn.constants.WINDOWS_SHELL_EXT_VERSION: 68
bn.is_frozen: True
machine_id: 4e8a82a2-87f9-4770-bea9-17856d3a9a4e
pid: 15820
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\***\\AppData\\Local\\Dropbox'
real_path='C:\\Users\\***\\AppData\\Local\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\188.4.6302\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\188.4.6302\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\***~2\AppData\Local\Temp
TEMP: C:\Users\***~2\AppData\Local\Temp
tempdir: 'C:\\Users\\***~2\\AppData\\Local\\Temp'
real_path='C:\\Users\\***\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main_utility.py", line 1062, in main_startup
File "desktop/dropbox/client/main_utility.py", line 982, in initialize
File "desktop/dropbox/client/main_utility.py", line 798, in startup_low
File "desktop/dropbox/client/configuration/manager.py", line 130, in load_instance_data
File "desktop/dropbox/client/multiaccount/instance_database.py", line 882, in get_info_by_instance_id
File "desktop/dropbox/client/multiaccount/instance_database.py", line 813, in get_master_row
File "desktop/dropbox/assertions.py", line 57, in assert_
AssertionError: Found multiple master rows. Invalidating them all.


Best regards

Fábio

 

Hi fmnatali, thanks for the error message! 

Can you try following these steps, in order to perform an advanced reinstall, and updating me with the results? 

Hi Megan

I performed all the steps in the last post, but the app still did not install.

Hi fmnatali, can you also try the offline installer that can be found here, and let me know? 

Hi Megan

I tried to install the offline installer but it appeared the same error message.

Can I send you an email, in order for us to have a closer look into this fmnatali?