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FranciscoLagos's avatar
FranciscoLagos
Explorer | Level 4
14 days ago

Dropbox daemon on Ubuntu keeps asking to be installed on boot

Dropbox daemon doesn't work properly on Ubuntu since I started using it some years ago. Everytime I start my computer it asks me to install it again even when it is already installed properly from the official sources. Also it shows the loading symbol even when it is updated and I have to stop syncing and resume it to force it to stop showing this.

10 Replies

  • FranciscoLagos's avatar
    FranciscoLagos
    Explorer | Level 4
    13 days ago

    Hello Jay,

    I tried the advanced reinstall but it's still asking me to install Dropbox each time I start my computer.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    13 days ago

    Do you have any specific set up which would remove any previously saved settings when you boot your device?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 days ago

    Hey FranciscoLagos, let me also jump in here! 

    Can you kindly attach a screenshot, showing the exact message you get when rebooting your device? 

    Also, what is the version of the Dropbox app that you currently have installed on your device? 

  • FranciscoLagos's avatar
    FranciscoLagos
    Explorer | Level 4
    11 days ago

    Hello Megan,

    Here you find an screenshot of the message. Notice that the daemon is already running in the task bar. It asks me to install Dropbox each time I start my computer even if I check the option 'Don't show this again' pressing 'ok' and waiting for the installation, pressing 'ok' and cancelling the installation or pressing 'Cancel'.

    I have the verision v223.4.4909

     

  • FranciscoLagos's avatar
    FranciscoLagos
    Explorer | Level 4
    11 days ago

    Hello Megan​,

    Here you have an screenshot. Notice that the Dropbox daemon is already running. This message pops up each time I start my computer even if I mark 'Don't show this again' pressing 'Ok' and waiting for the installation, pressing 'Ok' and cancelling the installation and pressing 'Cancel'

    My version is v223.4.4909

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hey FranciscoLagos, thanks for the screenshot!

    Since you've already tried an advanced reinstall, I think we might need to escalate your case to our specialized agents.

    However, I'd need to send you an email in order to do so, would you be okay with that? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Awesome FranciscoLagos!

    I just sent you the email, please reply back to me and we'll take it from there.

    Thanks! 🤓

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