One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
ICE SOLUTION
22 days agoNew member | Level 1
Dropbox desktop app doesn't open on Mac OS, why?
Error after having uninstalled / reinstalled. changed privacy and accessibility options;
bn.BUILD_KEY: Dropbox
bn.VERSION: 217.3.4243
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 466e2c08-6ee9-50e9-a79c-9b9c46b43bcb
pid: 2125
ppid: 1
uid: 505
user_info: pwd.struct_passwd(pw_name='collettehoppe.', pw_passwd='********', pw_uid=505, pw_gid=20, pw_gecos='Collette Hoppe.', pw_dir='/Users/collettehoppe_1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='collettehoppe.', pw_passwd='********', pw_uid=505, pw_gid=20, pw_gecos='Collette Hoppe.', pw_dir='/Users/collettehoppe_1', pw_shell='/bin/bash')
euid: 505
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/collettehoppe_1'
appdata: '/Users/collettehoppe_1/.dropbox/instance1'
real_path='/Users/collettehoppe_1/.dropbox/instance1'
mode=0o40700 uid=505 gid=20
parent mode=0o40700 uid=505 gid=20
dropbox_path: '/Users/collettehoppe_1/Library/CloudStorage/Dropbox'
real_path='/Users/collettehoppe_1/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=505 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=505 gid=20
parent mode=0o40755 uid=505 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/l_/zx0lbmgd20v80_cyy7hdws640000gs/T'
real_path='/private/var/folders/l_/zx0lbmgd20v80_cyy7hdws640000gs/T'
mode=0o40700 uid=505 gid=20
parent mode=0o40755 uid=505 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5931, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 6145, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/4ddc5552-3ab4-4b2e-b107-d08127c46205." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/4ddc5552-3ab4-4b2e-b107-d08127c46205.}
- Jay
Dropbox Staff
Hi ICE SOLUTION, thanks for bringing this to our attention.
When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation?
This will help me to assist further!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!