Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Paul D.4
2 years agoHelpful | Level 7
Dropbox icon with checkbox white interior remains a mystery.
Megan from the DropBox staff offered some help to an earlier post entitled "Dropbox icon and folder status on a Mac” but despite my replies, the discussion went dead seven days ago. I still have outstanding questions and would like to revive the discussion. I have selected the preference that all files and folders be available off-line on my primary MacBook, however, I have a mix of checkboxes, that is to say both kinds… green interior and a white check mark and white interior with a green checkmark.
Below is the explanation link that Megan supplied, but there's no mention of the check mark with white interior, which was puzzling because I had seen but lost another page earlier that included that in the explanations.
In looking at this article about syncing icons and reference was made to the DropBox desktop app, which aside from the icon that lives next to the Time Machine icon in the upper right menu bar in the Finder, I'm not really sure what the dropbox desktop app is? Yes it appears in the application folder, but if I double click on it, it simply takes me to the designated dropbox folder within my User folder. Which, by the way, except for emergencies, that is the only way I work with DropBox. The primary thing I want to do is faithfully mirror the activity of the Finder “DropBox” folder on the primary MacBook and have the files and folders populate to other devices.
Finally, all my posts from the last month or so started re. puzzling changes to modification dates following a migration from an old MacBook to a new one. In nearly 40 years of using a Macintosh this has been one of the most challenging technical snafus I've ever encountered.
Thanks,
Paul
syncing icons based on this article?
19 Replies
- Megan2 years ago
Dropbox Community Moderator
Hey Paul D.4, thanks for posting again to our Community!
Would you be able to send me a couple of screenshots from the icon you're talking about, in order for me to have a visual?
You should be able to attach your screenshot by clicking the camera-like icon when replying back to us.
Keep me posted, and we'll take it from there!
- Paul D.42 years agoHelpful | Level 7
I don't see a camera icon.
- Paul D.42 years agoHelpful | Level 7
There's a paperclip icon, a link icon, emoji etc., but no camera
- Paul D.42 years agoHelpful | Level 7
I'm on a Mac and have tried three different browsers
- Paul D.42 years agoHelpful | Level 7
The green checkmark in the white circle that I've been asking after remains when I've moved files out of the dropbox folder into an ordinary Finder folder adding to the mystery. Can you explain this?
- Jay2 years ago
Dropbox Community Moderator
Hi Paul D.4, when replying to a post, you should see these options:

If you're not able to see that, please let us know what you're seeing. You can also copy and paste your screenshot in your next reply.
- Paul D.42 years agoHelpful | Level 7
- Paul D.42 years agoHelpful | Level 7
Thanks I had no idea that was possible. I've been asking about this for weeks.
- Jay2 years ago
Dropbox Community Moderator
Now that we're able to see screenshots you copy and paste, could you attach a screenshot showing the behavior you're experiencing regarding your original issue?
- Paul D.42 years agoHelpful | Level 7
Thanks Jay, now that I know that's possible. Here's a screen grab of the dropbox Finder folder - the cloud icon has gone away since I set the preference to "available off-line" now it is just the two different color checkmarks. The Dropbox icon with checkbox white interior is not described in the article about icons I was directed to, can you explain the difference between the two types of checkmarks?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!