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Dropbox Plus - having troubling signing into my account when using Android devices.
I have multiple devices currently linked to my Plus account - 8 currently - but new devices especially Android are having trouble logging in. Either states user info invalid or it won't accept the 6-digit security code used for 2 step verification. But Apple devices don't have the issue. Same log-in and password.
Is there a setting I have got wrong or is it more likely to be the device type or settings being the issue?
3 Replies
- Megan
Dropbox Staff
Hey rexqhl, let's jump right into this!
Is this behavior consistent with all your Android mobiles?
It sounds like this might be a connection issue, since we don't have any relative settings, but we'll need to dig a little deeper. Do all of the phones use the same network by any chance?
Also, does this happen when you try to sign into the mobile app, or the local browser on your Android?
Let me know more, and we'll take it from there!
It is when using the mobile app and when using mobile data conection not wifi.
The weird thing is that one of the devices has had connectivity to the dropbox in the past but now is having the same issue.
I have 2 x desktops, 2 x android tablets, 1 android phone and 3 x i-phones linked to my dropbox, so there are a variance of platforms being used to connect to the dropbox account.
I have various staff out in the field who need to take photos of jobs they are on. I link their devices to my account and they feed the photos back to me on a "live" basis so I can download them from Dropbox into other files. Thus the amount of devices being linked to my account. That is all it is used for as a repository for photos of work being completed to meet QA requirements of our contracts. No file sharing or collaborative work is required.
- Nancy
Hi from me too, rexqhl. To clarify what you said; if you try to sign in to the Dropbox app while connected to your WiFi, and not cellular data, you’re not having any issues at all?
Other than that, you can try connecting to the internet via cellular data again and then, try to log in to Dropbox via the website on your mobile device instead. What do you see, if you do this?
