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Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
2 years ago
Solved

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened it, same thing it would not log out so I could log back in again.

I deleted the app and reinstalled it and now it will not allow me to log back in. It says my provided user information is not valid.

I know I have the email and password correct I used it on another device.

Any known issues?

Error Messages
Install
iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    2 years ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

9 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    What is the operating system on the iPad and version of Dropbox?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    2 years ago

    iPadOS 15.8.2

    DB 400.2

     

    The App Store stated it was compatible with the iPad before I installed it.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    It should work....

     

    Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    2 years ago

    Just tried, same message, "sign in failed. The provided user information is invalid."

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rob S.47 - could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, what is the exact OS version of your iPad? Have you made sure that you're not hitting your account's device limit if you're on the Basic plan?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    2 years ago

    I checked my devices, only 2 active now, this should be the third.

    iPadOS 12.8.2

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rob S.47, are you trying to sign in manually with your Dropbox email and password, or are you signing in with Google/Apple?

     

    If you open a browser and go to dropbox.com, are you able to sign in the same way?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    2 years ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

  • Jbb01's avatar
    Jbb01
    New member | Level 2
    8 months ago

    What was the problem?  I'm having same issue.

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