We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dropbox stuck on "Starting" after upgrading to Ubuntu 24.10
I have recently upgraded to Ubuntu 24.10 and have noticed that Dropbox never gets past starting.
I have tried uninstalling and reinstalling and setting fs.inotify.max_user_watches to 1 million and it still does not work.
The reason for setting fs.inotify.max_user_watches to 1 million was because this was the number that stopped this happening in 24.04.
Has anyone else come across this issue and has found a resolution?
6 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Hi there, rse1982, thanks for reaching out to the Dropbox Community.
Would you mind taking a look at this article, to make sure your computer has the minimum requirements for the Dropbox app to work?
Also, can you let me know about how many files you have in your Dropbox folder?
Let me know and we'll go from there!
Hi Hannah, I and many others are having the same issues.
My computer has the minimum requirements for the Dropbox app to work.
I have a bit more than 100,000 files in my Dropbox folder.
Thank you.
- Megan
Hey CelineFlora, sorry to hear about that!
Have you tried the steps outlined here, by any chance?
Keep me posted, and we'll take it from there!
I managed to fix this, but the solutions I found were wrong. The solutions all said to add
fs.inotify.max_user_watches=524288
to
/etc/sysctl.conf
This is the wrong file as this holds only temporary variables, so to load these, you would have to load these each time the computer starts with the following command.
sysctl -p
The file to edit is:
/usr/lib/sysctl.d/30-tracker.conf
This file the amount automatically loaded when Ubuntu starts. Once I changed this file and rebooted Dropbox started and commenced indexing.
Hi, unlike the user who posted in your link above, my Dropbox preferences show the Dropbox folder just fine, it is still configured. So it must be something else.
Could you please advise?
- Jay
Hi there, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
