Error after installation when Dropbox starts creating a "Dropbox" dedicated folder. (Windows 10)

Hi there vikkot - sorry I hear you're having issues with this.

Can you please try a clean, advanced reinstall and let us know if you get the same error?

Thanks so much!

Hello! Sorry for me not answering for so long, I have just tried an advanced reinstall, followed every single step, but the issue is the same(I guess, because the log is the same). The thing I have not mentioned before, after the error occurs and Dropbox crashes and after I try to open the Dropbox one more time, after logging in, it shows me that I am already logged in on my current device TWICE. And after deleting the "two" same devices, the error persists, and it adds this device again twice. 
Here is a new log(if it would be of some help):

bn.BUILD_KEY: Dropbox
bn.VERSION: 223.4.4909
bn.constants.WINDOWS_SHELL_EXT_VERSION: 78
bn.is_frozen: True
machine_id: 381a56c3-7ed2-4562-91cb-92cf04071a66
pid: 8896
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\Usr79\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\Usr79\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: None
                    	not found
              parent	not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\223.4.4909\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\223.4.4909\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Temp
TEMP: C:\Temp
tempdir: 'C:\\Temp'
         real_path='C:\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 5901, in _setup_root_for_account
  File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account
  File "desktop/dropbox/foundation/futures/basic.py", line 981, in result
  File "desktop/dropbox/sync_root/manager.py", line 319, in create_root
  File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 249, in register
  File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 485, in _register
FileNotFoundError: [WinError -2147024894] The system cannot find the file specified

Thanks for the update on this vikkot - much appreciated.

If you made  sure that you're not hitting your account's device limit (if you're on the Basic plan), may we reach out via email to have a further look internally? 

Hello, thanks for the reply! Sure, here is my email:  [removed per the Community's Guidelines] 

Sure thing vikkot -  I've  just reached out to the email address that's linked to your profile here on our Community.

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Did you solve this?

I have the same problem.

It started with Dropbox not opening unless I "Open as Adminstrator". When I reached out to Dropbox sSupport they told me to do an 'advanced install'. This process required that I first remove the current installation. 

Now I cannot reinstall it back.

I have managed to successfully install for a different Dropbox account. But for some reason my work account of Dropbox I cannot install. It always hits the same error msg at the end of the install process (after selecting the folder to install it).

The last line in the error txt report is

Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 5879, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 981, in result File "desktop/dropbox/sync_root/manager.py", line 319, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 249, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 485, in _register OSError: [WinError -2147024501] Access to the cloud file is denied

Hey jeremypeet​ - sorry to hear you're having issues with this.

I found your ticket in our system and passed your comments on, as I can see that your case is being reviewed by an expert of our team at the moment. If you'd like to keep troubleshooting this, I'd recommend getting back to them through your email.

Just to clarify, did you use these steps to perform the advanced reinstall and did you install it with admin privileges in the first place? 

Walter

If you have found my ticket in youtr system you may have also taken notice that I first reported this several months back. I have sent back repeated reminders to ask what is going in and all Im told is that the matter has been escalated to your engineers but several weeks still pass and NOTHING!!!

Im sorry to say but I was a strong advocate for Dropbox leading up to this issue arising. My respect to Dropbox as an organisation is practically erased! For the readers benefit, Im not on a free dropbox account, Im a paying subscriber. I just cannot fathom how a business like Dropbox can expect to stay in business when it treats customers like this.

So, yeah, whilst Dropbox drags their feet in solving my matter Im doing what they clearly are not... trying to solve it!
 

Hey jeremypeet, we appreciate your feedback here.

I can completely understand your frustration, sometimes issues like this may take a bit longer to resolve.

But I can say with certainty that your issue is with the appropriate team and it's being worked on as we speak.

Once the team has more info for you, they'll get back to you on your ticket, so make sure to keep an eye on the email chain.

If there's anything else, please let us know.