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Solved
Error after linking second account to same location as the original but on a different user profile
Hello - fairly new user to Dropbox.
I started working as an independent consultant for a firm that uses it. I connected a few weeks ago, selectively syncing folders that I needed.
Working fine since.
However, because it was getting very confusing having my business related information (accounts, email, etc) on the same login as the firm I'm working for, I decided to create a new local user to separate them.
The only problem I'm having is the dropbox application will not start - it gives me an error.
During setup, I pointed it to the same location where the local files were being stored and sync'd. Maybe this created the issue? Now that I cannot get the app to open, I cannot make a change to see if that solves the problem.
Before I start uninstalling, reinstalling, etc, is there something I should do to "remove" dropbox from my other login on this same computer?
Thanks!
I pointed it to the same location where the local files were being stored and sync'd. Maybe this created the issue? Now that I cannot get the app to open, I cannot make a change to see if that solves the problem.
Almost certainly has. Dropbox is designed to be a solo system so it doesnt work across multiple logons like that - because its databases etc. are stored in those directories and it'll be all confused.
Your best bet is to uninstall and reinstall making sure each user profile has its own Dropbox directory and install.
8 Replies
- Hannah
Dropbox Community Moderator
Hey Jim_NPS, thanks for joining our Community.
It does sound like the error happened because of the setup for the second account, but let's try to get to the bottom of it together.
Would you mind sending us a screenshot of the exact error message you got?
Also, what type of account is your original (work) one? Is it a Dropbox team account or just one of our individual plans?
Let me know!
- Mark
Super User II
I pointed it to the same location where the local files were being stored and sync'd. Maybe this created the issue? Now that I cannot get the app to open, I cannot make a change to see if that solves the problem.
Almost certainly has. Dropbox is designed to be a solo system so it doesnt work across multiple logons like that - because its databases etc. are stored in those directories and it'll be all confused.
Your best bet is to uninstall and reinstall making sure each user profile has its own Dropbox directory and install.
Hannah - thanks for getting back to me. I hope below will help.
I believe it is a basic account. It is shared by 7 people in the firm, so I suppose that makes it a "team" account. It is definitely not an individual plan.
I wish I knew more, but I'm just a user of this account. Let me know what else I can provide.
Don't hate me.. but below I pasted the text from the error message.
n.BUILD_KEY: Dropbox bn.VERSION: 225.4.4896 bn.constants.WINDOWS_SHELL_EXT_VERSION: 79 bn.is_frozen: True machine_id: 8b0bec05-60b7-4095-ab54-086832cd96e5 pid: 36272 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Jim NPS\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Jim NPS\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'D:\\NPS Consulting LLC Dropbox' real_path='D:\\NPS Consulting LLC Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\225.4.4896\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\225.4.4896\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\JIMNPS~1\AppData\Local\Temp TEMP: C:\Users\JIMNPS~1\AppData\Local\Temp tempdir: 'C:\\Users\\JIMNPS~1\\AppData\\Local\\Temp' real_path='C:\\Users\\Jim NPS\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 987, in wrapper File "desktop/dropbox/client/main.py", line 7312, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6699, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6620, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 300, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 223, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 547, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 143, in __init__ File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Ensuring root is writeable during FS initialization |>> Reopening failed |>> Duplicating handle |>> ACCESS_DENIED |>> FSErrorCode::PermissionDenied"
Your suggestion is to log into the original account on the computer, uninstall dropbox, which I assume will remove the local directly and files, and then log into the new local account and reinstall dropbox?
- Walter
What I think Mark suggested is that you keep your Dropbox accounts and computer OS profiles separate Jim_NPS
This means that you shouldn't be pointing your Dropbox folders from two separate Dropbox accounts to be on the same location, or errors like this are bound to show up when trying to set up the Dropbox desktop application on your computer(s).
Just to make sure we're on the same page here, can you clarify what exactly you'd like to accomplish? Are you using two different Dropbox accounts or just two separate OS profiles on your computer? Also, what does your plan tab show at the moment?
I was attempting to "move" the dropbox account from one login to another on the same computer.
After reading Mark's reply, it made sense to me. I was thinking of it more like a set of folders, rather than a database.
I uninstalled dropbox from the original account/login where it was working, and installed on the new login.
Files are syncing and so far it appears to be working fine.
I appreciate the help - the response was great. Thanks!
- Walter
I'm glad to hear you're back up and running and thanks for keeping me in the loop too, Jim.
Let us know if anything else comes up in the future and have a lovely week ahead!
- T_theresa_A
Community Manager
Hi Jim_NPS and welcome to the Dropbox Community. I am glad to see that your issue has been resolved 🤗.
If you have any more questions or need tips on how to use Dropbox, feel free to join our Dropbox for Beginners group here in the Community. We share handy how-tos, tips and tricks, and it’s a great place for users to chat and get more comfortable with the platform 👍.
By the way, I'm Theresa, and you’ll see me popping up around the Community 👩💻. Feel free to tag me in a thread if you'd like more info or have any questions.
Looking forward to seeing you around.
T 😺(Dropbox Community Manager)
