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jyamine's avatar
jyamine
New member | Level 2
2 years ago

Error upon re-installing the Dropbox desktop app

Hello,

 

I was trying to save space on my main hard drive and ended up having to uninstall and delete the Dropbox Desktop app. I have downloaded a new DropboxInstaller.exe file and tried to run it, but it was barely beginning to initialize before saying the the installer failed to start. I'm pretty sure I have enough space now to reinstall and have deleted any other unnecessary files that may or may not be 'confusing' the installer. Any ideas as to why it won't reinstall?

 

Thanks

desktop
Error Messages
Install

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi jyamine - sorry to hear about this.

     

    Could you reboot your computer and try to install the desktop app from this page directly using the offline installer?

     

    If you still get an error, please send us a screenshot so that we can have a visual too.

     

    Thanks!

  • jyamine's avatar
    jyamine
    New member | Level 2
    2 years ago

    Hi @Walter,

     

    Thank you for the link however none of them worked. It still asked to make changes to my computer and then almost immediately failed to start as the image attached shows.

    Would there be any other possible reasons for this failure to start?

     

    Thanks

      

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi jyamine, could you try deleting your browser cache, and use a different browser entirely to download the offline installer to see if this helps?

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