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Alcuin1's avatar
Alcuin1
New member | Level 2
2 years ago

Failing to install the Dropbox desktop app on a Mac computer

I have a MacBook Air 14.5 and have tried downloading the Dropbox app on both DuckDuckGo and Chrome several times. After I install and double click the icon in my application folder, it either leads me to a folder with an Mac icon which leads me to folder with the install icon (already used) or the Dropbox icon fails to open. Any suggestions?

desktop
Install
Mac
Setting up the apps

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Alcuin1, thanks for letting us know about this.

     

    Do you happen to have any security apps on the computer, like some kind of antivirus or VPN, etc. that could be blocking the Dropbox app?

     

    If so, try disabling them temporarily, to see if that helps and then install the app from here.

     

    If that doesn't work, try this link as well.

     

    Let me know how it goes.

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