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Forum Discussion
Feedback regarding a support reply to a Dropbox Passwords related question
I emailed support with a question and got a personal response that told me you couldn't help me due to my account type (basic). The rep could have answered my question --if Dropbow Passwords is an app distinct from my individual password -- in less time than it took inform me you couldn't help me. Seriously? I had a paid DB account for well over a decade, but went down to a basic given I'm retired and no longer need the advanced functions.
Emailing me to say you can't email a response is both a slap in the face and the most stingy support system I've encountered. You're both wasting time and alientating customers. Congrats to whoever came up with that.
1 Reply
- Hannah
Dropbox Community Moderator
Hi again Susan S, and thanks for deciding to share your thoughts with us here.
I completely understand where you're coming from and I wanted to let you know that, as I said in my previous response on this thread as well, your comments have been passed along to our team.
User feedback and experience are important to us and we always make sure to pass it along to the people that need to hear it.
Regarding the issue you wanted to report, please reply back on the thread I mentioned above, and we'll be happy to help!
Thanks!
