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Forum Discussion
Fix desktop app checking the web login, when you try to sign into the account locally.
I just had an extremely frustrating experience.
I needed to log my wife out of the desktop app and log myself in. I logged her out. It then presented me with a login button. I pressed it, but instead of presenting me with a login form, it just logged my wife back in again! Over and over again.
It turns out that because my wife was logged into THE DROPBOX WEBSITE, the desktop app automatically logged her in as well – but with no useful information given to me, the user, to understand what the hell it was doing. Finally, the support person advised me to log her out of the website before attempting to log her out of the desktop app again. It finally worked.
It took 1.5 hours for my chat support person and I to figure this out.
Please fix this. At the very least, please have the desktop just SAY "User X is already logged into the dropbox.com website. Logging them into the Desktop app now."
Thanks for considering this.
1 Reply
- Megan
Dropbox Staff
Hi aliteralmind, thanks for posting here!
First of all, sorry to hear about that but I'm also happy that our Support could assist and guide you in the right direction in order for you to resolve this.
Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard.
I will pass on your comments to the relevant departments so that we continue to improve.
If you need something else, please let me know and I will be more than happy to help every step of the way. 😇
