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RobertVdV's avatar
RobertVdV
New member | Level 1
7 months ago

Getting a blank page when installing the desktop app on a Mac (Big Sur) device

I loaded big sur on a mid 2010 27" mac. the dropbox app loads for instal but then i get stuck on blank page and cannot continue the install

desktop
Install
Mac

2 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi there RobertVdV - sorry to hear you're having issues with this.

    If you've ensured that your computer is running a supported OS version, you should be able to install the desktop app normally.

    Note that to run the Dropbox desktop app on your Mac, you need to be using MacOS 10.13 High Sierra and later.

    If you did and this persists, you can try rebooting your device and checking if this is caused by an antivirus, firewall or a VPN/proxy setting.

    In any case, please let us know of any updates, Robert.

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