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I am having an issue sending a document for signature - How can I get live support?
I am having an issue sending a document for signature. This is time sensitive, and I can only wait for an email for help. It is unreal!
2 Replies
- Mark
Super User II
This is time sensitive, and I can only wait for an email for help
Phone support is available to paying business customers (i.e. not on a trial).
Live chat is also available to most paid plans (again not on trials).
http://www.dropbox.com/support and http://www.dropbox.com/plans tells you whats support each plan gets.
Why on earth wouldn't ALL paying customers get phone support? This is absurd!
Live chat couldn't help me and escalated the issue, which will continue by email.
During this time, my customer could change their mind and go elsewhere. This is unacceptable.
