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Honda1's avatar
Honda1
New member | Level 2
3 years ago
Solved

I can't install Dropbox app on new telephone.

When installing the Dropbox app on my new telephone information when I log in says that I have reached the limit of devices included in my plan. The plan allows 3 devices. Now I have Dropbox app installed on two devices. I have deleted the app on my old telephone.

Dropbox Basic
Install
Mobile
  • Honda1's avatar
    Honda1
    3 years ago

    Thanks, I just found the solution. Deleting the old phone from my account.

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Honda1, let's jump right into this!

     

    It seems you're facing some issues when trying to install our app to your mobile device.

     

    Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

     

    If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

     

    Keep me posted, and we'll take it from there!

  • Honda1's avatar
    Honda1
    New member | Level 2
    3 years ago

    Thanks, I just found the solution. Deleting the old phone from my account.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome Honda1!

     

    If you need anything else, let me know. Have a lovely weekend ahead,enjoy! 

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