I can't open the app, reinstalling doesn't work.

Ciao, nandom111 benvenuto nella nostra Community!

Potresti cliccare sul collegamento ipertestuale blu e inviarmi il messaggio di errore completo? Per poter indagare ulteriormente, dovremo ottenere e analizzare il registro degli errori completo che corrisponde al messaggio pop-up che stai ricevendo.

Tienimi aggiornato e da lì ci occuperemo noi!

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Hey there, nandom111 welcome to our Community!

Would you be able to click on the blue hyperlink and send me the full error message? In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the message pop-up you're getting.

Keep me posted, and we'll take it from there!

Hi Megan

thank you for reply

How may I send you the logfile as private message ?

No need to send it privately yet nandom111 - just copy and paste here in your reply box. 

bn.BUILD_KEY: Dropbox
bn.VERSION: 221.3.5302
bn.constants.WINDOWS_SHELL_EXT_VERSION: 78
bn.is_frozen: True
machine_id: 91f27fe6-eeae-5525-8d5a-14d73d3296de
pid: 2109
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='nando', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nando Martorana', pw_dir='/Users/nando', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='nando', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nando Martorana', pw_dir='/Users/nando', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
               mode=0o40755    uid=0    gid=0
     parent    mode=0o40755    uid=0    gid=0
HOME: '/Users/nando'
appdata: '/Users/nando/.dropbox/instance1'
         real_path='/Users/nando/.dropbox/instance1'
                   mode=0o40700    uid=501    gid=20
         parent    mode=0o40700    uid=501    gid=20
dropbox_path: '/Volumes/256_Gb_Samsung/MEGA_Sync/Dropbox'
              real_path='/Volumes/256_Gb_Samsung/MEGA_Sync/Dropbox'
                        mode=0o40700    uid=501    gid=20
              parent    mode=0o40755    uid=501    gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755    uid=501    gid=20
                parent    mode=0o40755    uid=501    gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                parent    not found
tempdir: '/var/folders/0s/sv6ltcqj7z16tspfbw1lww1w0000gn/T'
         real_path='/private/var/folders/0s/sv6ltcqj7z16tspfbw1lww1w0000gn/T'
                   mode=0o40700    uid=501    gid=20
         parent    mode=0o40755    uid=501    gid=20
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 971, in wrapper
  File "desktop/dropbox/client/main.py", line 7289, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6698, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6619, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 300, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"

It worked, thanks

Hi nandom111 and welcome to the Dropbox Community. I am glad to see that an advanced reinstall fixed your issue and you were once again able to use your Dropbox account at full functionality.

On a separate note, I’m Theresa, one of the Community Managers here at Dropbox. 👩‍💻 I’d love to hear how you use Dropbox in your daily life and sure if you're open to sharing, I’m all ears👂✨.

I’m always fascinated by different workflows. Who knows? Your insights might lead to helpful tips to boost productivity or even spark ideas we can share with our internal team. 🤗💡

T 😺 (Dropbox Community Manager)