We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
I can't see the folders I want to back up with Dropbox Backup
I can't see my computer directories just the preselected ones like "desktop" The animated logo is confusion and seems to show you can select files - I can't even see the directories. I see that this is a common problem in the forum and I saw the instructions to get the latest version of the backup.
No change!
8 Replies
Replies have been turned off for this discussion
- Rich
Super User II
Where are the folders that you're trying to back up? You can select other folders within your user profile, but you can't select folders from elsewhere on the computer.
- Mark
You cant choose what to backup - it has a set few you can do, it isn't possible to choose outside of this selection.
- Nancy
Dropbox Community Moderator
Hey TerryMcC, hope you don’t mind if I jump in, too.
To clarify, have you already followed all of these steps to get the updated version of Dropbox Backup and you’re still unable to back up the folders located within your computer’s Home directory?
If yes, can you send me a screenshot of what you see on your end?
Yes I followed all the steps - 3 times Using version 2133.4480
This si what I see - No computer or the ability to pick directories
- Rich
No computer or the ability to pick directories
What you're seeing is correct. You can only select folders from within your user profile.
Thanks so much. So how do I change my user profile to include all directories on my c and d drives?
- Rich
So how do I change my user profile to include all directories on my c and d drives?
That's not something that Dropbox does as it's your computer user profile which Dropbox doesn't control, and I don't know that it would allow Dropbox to back up those folders even if you moved them to your user profile.
You could try it simply by moving one of the folders from your C: drive into your user profile folder and seeing if it's recognized by the Backup feature. That being said, it's not something I would recommend.
The other alternative would be to move those folders into one of the folders that Backup does recognize, such as Documents, and then choose to backup the Documents folder with Dropbox.
Many thanks again.
I can see why it is still a beta version. Yes I agree, moving files into the only directory that it allows is not acceptable.
That being said they really shouldn’t send out emails suggesting I use their backup system that indicates I can backup any file or folder on my computer. Even the animated logo they use on the backup screen seems to indicate this is possible.
I am not at all impressed.
