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SiLi's avatar
SiLi
Helpful | Level 5
8 months ago
Solved

I don't see the "transfer a copy" option for non-Dropbox files on my Mac computer.

I've mostly been a Windows user, and use a MacBook for on the go. Lately I've been using MacOS a bit more and one thing I am missing from windows, is the ability to send any file (even ones that are not in your Dropbox) via Dropbox Transfer, by right clicking the file and then choosing "Transfer a copy..." or whatever it is on Windows.
Is that feature not available on mac? Or is there just something wrong with my finder context menu?

Thank you

desktop
Dropbox Transfer
Mac
  • CaraDBX's avatar
    CaraDBX
    8 months ago

    When you right click a file and open the context menu, can you try selecting "Share...", and then "Dropbox Transfer" from there? 

6 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey SiLi! Welcome back to the Community.

    To check this further, can you send me a screenshot of the context menu options you see when right-clicking on your files on your Windows machine and your Mac computer? It’ll be easier to compare this way and see what may be happening. 

    Other than that, I’d like to know the syncing status and app version of your Dropbox app on both devices. 

    Let me know when you’re ready.

  • CaraDBX's avatar
    CaraDBX
    Icon for Dropbox Engineer rankDropbox Engineer
    8 months ago

    When you right click a file and open the context menu, can you try selecting "Share...", and then "Dropbox Transfer" from there? 

  • SiLi's avatar
    SiLi
    Helpful | Level 5
    8 months ago

    Hey Nancy 

    Yes, this is how it looks like:
    https://imgur.com/a/UDmrnRd
    https://imgur.com/a/wiTT1AA

    Syncing Status is "Your Files Are Up To Date"
    App version mac: 212.4.5767
    App version win: *same

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi again, SiLi! Can you attach those screenshots here directly as images? Due to security reasons, we can’t click on any external links, I’m afraid.

    You can upload your screenshots in this thread with the camera button showing below: 

  • SiLi's avatar
    SiLi
    Helpful | Level 5
    8 months ago

    Thank you, this is what I was looking for!

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