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Aahawk83's avatar
Aahawk83
New member | Level 1
11 months ago

I get an error when selecting the sync location of my Dropbox folder on Windows.

I go to my personal account in the browser. I downloaded a new dropbox, installed it on my computer. I start logging into the application, go to the point where I need to select a folder to save. I select a folder and it gives me an error. C:erorr/dropbox errorqr24scro.txt

desktop
Setting up the apps

7 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Aahawk83, thanks for letting us know about this.

    Can you please send us a screenshot of the error or copy it in your next reply?

    Also, what is your computer's OS and version?

    Thanks in advance!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for these, Aahawk83! They really help. 

    If you open your File Explorer now, there’s no Dropbox folder at the location you selected, correct?

    If not, I’d like you to click on the txt hyperlink that appears at the bottom of your error and send me a full screenshot of what you see there too, or paste the full error log instead in this thread.

  • Aahawk83's avatar
    Aahawk83
    New member | Level 1
    11 months ago

    If you open File Explorer now, there won't be a Dropbox folder in the location you selected, right?
    Yes.But folder empty

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Aahawk83, are you able to sync the default location of the Dropbox folder to see if it allows it to install and start up?

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