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Kristinb's avatar
Kristinb
New member | Level 2
2 months ago
Solved

I keep seeing a "Something went wrong" error on the Dropbox website and I can't see my files.

Hi! Keep getting an error message and can not any files to load. I do not see any errors on the System Status site and I'm unsure what to do. Below is the error message:

"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

Sometimes, the error is simply "Something went wrong" with the same dartboard icon.

Can someone help?

I already tried clearing the cache and using a new browser. In fact, I keep getting an "invalid email" error when I try logging in on a new browser. I can't get the support page to load either to be able to chat support!

desktop
dropbox
dropbox business
Error Messages
File access
Mac
  • Mark's avatar
    Mark
    2 months ago

    There does currently seem to be a service issue impacting things based upon these posts. Hopefully it will be resolved soon. 

    As yet nothing is showing on the Status Page, but, please do keep an eye on this thread here and follow that for updates. 

5 Replies

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  • porkchop2785's avatar
    porkchop2785
    New member | Level 2
    2 months ago

    seems to be an outage for a large number of people, I can't dowload or access anything from my iMac or MacBook

  • Fotis Mavroudakis's avatar
    Fotis Mavroudakis
    Explorer | Level 4
    2 months ago

    I am having also the same problem. Actually I was working from browser with my files and then suddently I can not work

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    There does currently seem to be a service issue impacting things based upon these posts. Hopefully it will be resolved soon. 

    As yet nothing is showing on the Status Page, but, please do keep an eye on this thread here and follow that for updates. 

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