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Forum Discussion
I want to stop using DropBox
DropBox was recommended by someone I trusted but really didn't know how to use it. I want to stop using it because I have a Basic Plan which is out of space and has stopped synching. I do not want to upgrade and after reading some of the other entries, I don't know what to do next. I'm not very tech savvy with things like this and don't want to delete my files by mistake. Furthermore, I have a desktop, laptop and cell phone but I don't know which devices are backing up to DB. Any help/advice would be appreciated. Thank you!
3 Replies
- Megan
Dropbox Community Moderator
Hi DJM54, welcome to our Community!
You mentioned that you have a desktop, and a laptop among the devices that might be using Dropbox, so let's start with that.
In order for you to uninstall our desktop app, you'd need to follow the steps mentioned here. Uninstalling the app, won't delete the Dropbox folder, and the content you have there, unless you choose to delete the folder after the installation.
One thing to keep in mind is to disable Computer backup, in case this is a feature you use on your end.
In regards to your mobile, you'd need to check the apps that you have installed there, and remove Dropbox from there. Usually you can do this if you long-press on the app's icon until the app shortcut gives you the option to remove it.
Let me know how this goes!
I was using Dropbox for couple of years but on May 03, 2024, it synchronized my files to an older date and I lost all my 2024 data. It Customer Service is useless as they were not able to resolve the issues. I will not recommend anyone to use Dropbox. It is better to use a USB stick rather paying such hefty amount for extended storage
