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I'm getting an "Installation failed" error on my macOS 15.3.1 computer.
I'm trying to install Dropbox on a MacBookPro18,3 with MAC OS 15.3.1. If I run the Full Desktop I get this message.
If I run the Offline installer once the password is enetered nothing else happens. The Install Dropbox screen just stays there. Dropbox had been installed, but the user has no recollection of it being uninstalled. The only remnant I could find is that Dropbox was listed in the Open at Login area, which I removed.
Any suggestions would be appreciated.
- Walter
Dropbox Staff
Hey lbenioff25 - sorry to hear you're having issues with this.
If you made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing issues, can you please try the offline installer from this page directly and let me know how it goes when you try to install as outlined here?
Thanks!
Hi Walter I am having the same issue when Mac Sequoia 15.3.1 (24D70) was downloaded. When my computer restarted it said that dropbox could not be installed on that version. I am even having trouble with the offline version you've linked. Do you have an updated version that will help with the 15.3.1 issue?
Walter - I tried both the offline and the desktop version. Once I double-click and the user enters their password nothing more occurs.
dropbox stoped working on MacOS 15.3.1 !!!!!!!
- Megan
Hey mahdichavoushi, sorry to hear about that!
Would you be able to share some additional info with me?
When did this behavior start, and do you see any specific errors when trying to open the app? If not, then what happens?
Keep me posted, and we'll take it from there!
I spoke too soon - it started working yesterday and now I can see my files in my finder but dropbox is not loaded to the computer so I do not see any of the normal options I have when I right click (syncing, ect) and dropbox is not in the top bar on my computer.
JFlive- Does our MAC use a M processor?
- Hannah
Hey lbenioff25 and JFlive, if the offline installer didn't work and you've made sure that no security apps are interfering with the Dropbox app, can we send you an email, so we can investigate further?
[removed per the Dropbox Community Guidelines]
I'm having the same issues! Tried both the online and offline downloads, disabling security/spam software, restarting computer, everything!
In the process of re-installing! Here is the error message I got.
