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I_1234's avatar
I_1234
New member | Level 2
5 days ago

Job application not submitting on the site

Hello,

I am trying to apply to the GTM FInance Manager, Sales and MArketing positions but once I click submit the page just resets to the top.

I am sure I am not missing any mandatory fields

 

Thank you

 

 

9 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hi I_1234, thanks for bringing this to our attention.

    Could you try switching browsers to see if this helps?

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    Let me know how it goes!

  • I_1234's avatar
    I_1234
    New member | Level 2
    5 days ago

    Thanks Jay ' I´ve tried clearing cache, changing browsers and turning off extensions and still get the same.

    The fields for email and phone are highlighted as if to show an error, but they are correct.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Could you attach a screenshot showing the error you're getting if any, while hiding any personal info?

    Are you certain that you filled in all the fields on the page, as mentioned in this thread?

  • I_1234's avatar
    I_1234
    New member | Level 2
    5 days ago

    I am not getting any error, just the page goes back to the top, and the phone and e-mail fields are colored yellow. I have tried writing the pone with and without dashes

  • MaudeFrancisty 's avatar
    MaudeFrancisty
    Explorer | Level 3
    4 days ago

    Hello,

    I am trying to apply to this position  GTM Finance Manager, Sales & Marketing

    But as soon as I press Submit application the page reload to the beginning and doesnt submit.

    I tried to apply several time on google chrome and internet explorer both also incognito.

    All fields are field. I uploaed a resumee and cover letter in PDF format.

    What could be the issue ? Now that I am trying for 1 hour to apply I would like to finaly successed :) Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Hey MaudeFrancisty ​, are you getting an error stating that one of the required fields is empty? 

    If yes, can you also check out Rich’s post here, and let me know if it helps?

  • MaudeFrancisty 's avatar
    MaudeFrancisty
    Explorer | Level 3
    3 days ago

    Hey Nancy​ , thank you for your message. I have zero error messages. Everything is field. I uploaded my resume and a cover letter as PDF. Before my phone number I added a +. I tried in Google Chrome, internet explorer, Firefox and incognito. It is not submitting. The window just go back to the top of the page....

  • Neal Mc's avatar
    Neal Mc
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi I_1234​ and MaudeFrancisty ​ 

    Thanks for reaching out about this and apologies for any inconvenience caused.

    I've raised this issue with the relevant team internally and I will let you know as soon as I have any kind of update.

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