Linked accounts when using the desktop app. Is it possible?

Hey Korrin - sorry to hear you're having issues with this.

Just to make sure I got this right, you installed the Dropbox desktop app on a new computer and linked both of your accounts so that you can access them through the app and not seeing the files you'd expect?

If you log into the accounts via the website, do things look normal? 

Screenshots of what's troubling you would also help! 

No, not a new computer. I use the same laptop for both clients. Let me try again. 

I already have joined a previous Dropbox account with another client (company). 

I now have a different client (company) who added me to their Dropbox account.

I can login online to both accounts and see everything on the website, but my desktop app is logged into the previous account.

When I joined the new account, it linked some of (but not all) the previous files to the new account, and I can see the previous files when I log into the new account on the website. 

But I can't see the new files when I log into the previous account on the website or on my desktop app.

I need this to be switched. I need to see the new files on the desktop app without having to go to the website.

Korrin wrote:

I need to see the new files on the desktop app without having to go to the website.

This is only possible if one of the accounts is a paid for Business account. You need to link them via the article already linked (see here). 

However, this ONLY works if one is a paid business one - if both are business OR paid accounts but not a business one it doesn't work. By that I mean if you are a part of 2 paid for Business plans you cannot link and if you have 2 Essentials or Plus plans you cannot do it. 

I know the new one is Basic and I don't think the other is a business plan. I clicked the unlink button on my account settings, but I can still see the previous files on the new account. How do I get them off?

Are you referring to your Dropbox folder on your computer's hard drive or the website Korrin? 

The one on my hard drive is where I wanted both to be accessible, but I can only login to the new one on the website.

Hi Korrin, in order to understand what you're experiencing in more detail, please could you give us more information, without telling us your email addresses. 

Could you confirm the plans for both accounts on this page, and let us know which account you used when you 'joined' the other user's Dropbox account, and which is your Basic plan?

The new account is Basic. The previous account is paid personal account, not business. I used a whole new email address to join the new account. I'm guessing it got the files from the hard drive Dropbox.

Not sure how to explain my accounts without giving you my email address.

Hey Korrin, I hope it's okay to jump in.

If none of the accounts is a Business one, then I'm afraid there's no way to pair/link the two accounts, in order to access both of them from your computer.

Also, a Basic account is just the default version of a Dropbox account, so you wouldn't need to join it; how did your new customer add you to their Dropbox?

Did they send you an invitation to join their team or did you perhaps just join a folder they shared with you?

On the new account just delete them - it sounds like you didn't delete the files off your computer before setting the new account up so its re-uploaded them.

Check they are still showing on the original account by going to www.dropbox.com/home and logging on under the old email (an incognito window may make this easier) then once you know they are you can either delete them from the new account, or, just drag out of the Dropbox folder which will have the same effect.