Forum Discussion

qingliang's avatar
qingliang
New member | Level 1
25 days ago

Missing syncing icons using Ubuntu 24.04 and can't make files online only.

I use Ubuntu 24.04; the file is Nautilus. There is no file sync icon but a icon as is shown in the photo. and I cannot make the file online only. Can someone help me? Thanks a lot.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey qingliang, let's jump right into this!

    As a first step, would you mind clarifying which version of the Dropbox app you're using on your end? You should be able to locate the version by hovering your mouse over the little Dropbox icon, next to your WiFi.

    Have you tried uninstalling, and then re-installing the app by any chance?

    Keep me posted, and we'll take it from there! 

    • qingliang's avatar
      qingliang
      New member | Level 1

      Hi Megan, 

      Thanks for your reply. Below is my Dropbox version info. I did try uninstalling and re-installing the app, which didn't help. 

      Dropbox daemon version: 215.4.7202 
      Dropbox command-line interface version: 2024.04.17

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi from me too, qingliang! Please keep in mind that the ability to make files online-only on the desktop app is currently only available for Windows and Mac users.

        As for the sync icons you mention though, do you mean that you’re not seeing any of the icons that are listed in this Help Center article? Are you seeing this triangle for all of your files/folders?

        Feel free to send me a full screenshot of what you see in your local Dropbox folder (just hide anything that you don’t want publicly visible on the forum).

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