Forum Discussion

geester's avatar
geester
Explorer | Level 3
7 months ago

My toolbar icon on Mac Sequoia 15.5 with Dropbox to access goes missing when my laptop shuts down

 I didn't have this problem on my old laptop 2014. But did I install incorrectly? to be able to attach files in an email or access my files i have to reinstall it daily because it goes missing once my laptop shuts down or goes to sleep:(

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi there geester - sorry to hear you're having issues with this.

    Even if  the app's icon goes missing as you mentioned you should be able to relaunch the app normally to bring it up again, without having to reinstall it every time. That said, would you mind clarifying the version of the Dropbox desktop app you're using at the moment as shown in your menu bar?

    Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey there, geester​!

    I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

  • 9elfer's avatar
    9elfer
    Explorer | Level 3
    6 months ago

    All 15.5 users need help, it seems like many of us are experiencing the same issue, the dropbox app doesn't not work with 15.5

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey 9elfer!

    I can see that you're directly posting more info on a different thread here

    I'll keep an eye there for your updates, and further troubleshooting. 

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