We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
geester
7 months agoExplorer | Level 3
My toolbar icon on Mac Sequoia 15.5 with Dropbox to access goes missing when my laptop shuts down
I didn't have this problem on my old laptop 2014. But did I install incorrectly? to be able to attach files in an email or access my files i have to reinstall it daily because it goes missing once my laptop shuts down or goes to sleep:(
4 Replies
- Walter7 months ago
Dropbox Community Moderator
Hi there geester - sorry to hear you're having issues with this.
Even if the app's icon goes missing as you mentioned you should be able to relaunch the app normally to bring it up again, without having to reinstall it every time. That said, would you mind clarifying the version of the Dropbox desktop app you're using at the moment as shown in your menu bar?
Thank you!
- Megan6 months ago
Dropbox Community Moderator
Hey there, geester!
I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!
- 9elfer6 months agoExplorer | Level 3
All 15.5 users need help, it seems like many of us are experiencing the same issue, the dropbox app doesn't not work with 15.5
- Megan6 months ago
Dropbox Community Moderator
Hey 9elfer!
I can see that you're directly posting more info on a different thread here.
I'll keep an eye there for your updates, and further troubleshooting.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!