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Forum Discussion
My work computer no longer syncs, but Dropbox service/website still knows "viewed" file activity.
I run the desktop (Windows) client on multiple machines. Recently, my work machine's client stopped working in a strange way: all my files changes are stuck in "Waiting to sync..." state, but even though I can't upload or download changes to files, the service is still receiving information about what files I'm viewing or opening, as evidenced by the recent activity lists I see when I sign into the website.
My client is also stuck on an old version (v191.4.4995), unable to update itself. And when I download an installer to try updating that way, the installer fails to download what it needs.
I assume that this is all related to some network or security change at my place of work. Because my view activity is getting through, it seems like only SOME of the client's traffic is being blocked... as if they're going to different domains or using different ports or something. (I'm not a networking guy!) My IT department hasn't done anything to deliberately block Dropbox--it seems like an unintended casualty of something else. Can anybody give me a lead on figuring out what may have happened and hopefully getting my service back?
- Megan
Dropbox Staff
Hi sstoneb, welcome to our Community!
Can you please check the sync status of the Dropbox application, to see if there are any error messages there? You can see that by hovering your mouse over the Dropbox icon in your system tray.
Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option to see if you have anything there?
Let me know and we'll go from there!
I'm now at home on a different machine, but on the problematic machine I have never received an error or notification about a sync problem.
- When I would hover over the tray icon, it indicated that there were uploads and downloads in progress but didn't mention an error or problem.
- When I looked at "view sync issues" earlier today, it said there were no issues.
- When I opened the menu by clicking the tray icon, the sync history tab showed many files in "Waiting to sync..." state.
- The tray icon showed the blue activity badge with the two arrows continuously.
Tomorrow (Tuesday), due to the storm in the northeast, I probably won't be at that machine. But I'll happily try more things on Wednesday if you have any ideas.
- Megan
Hey sstoneb, don't worry and take your time for sure!
Your safety comes first after all.
Once you're back on the device, I'd love to have a few screenshots of your syncing status, and recent activity as shown in the app if possible.
Also, do you have any third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that will do the trick.
Also, can you right click on your Dropbox folder, and then check its properties to let me know how many files you have there?
