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Forum Discussion
permissions error after migration
After the profile migration, Dropbox is causing permission errors for me. I've attempted to reinstall it and clean the cache folder, but the issue persists. Interestingly, when I attempt to open Dropbox from another profile, it works perfectly.
Ambient: Windows 10 Business
10.0.19045 N/A Build 19045
This is the error log:
bn.BUILD_KEY: Dropbox
bn.VERSION: 186.4.6207
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: b61a1a3e-4269-4a8a-829f-4ea7b7ab9fe5
pid: 19440
cwd: 'C:\\Windows\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Marina\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Marina\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\186.4.6207\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\186.4.6207\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\MARINA~1\AppData\Local\Temp
TEMP: C:\Users\MARINA~1\AppData\Local\Temp
tempdir: 'C:\\Users\\MARINA~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\MarinaWright\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8102, in main_startup
File "desktop/dropbox/client/main.py", line 2737, in initialize
File "desktop/dropbox/client/main.py", line 1683, in startup_low
File "desktop/dropbox/client/main.py", line 1282, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
File "desktop/dropbox/overrides.py", line 240, in makedirs
File "desktop/dropbox/overrides.py", line 240, in makedirs
File "desktop/dropbox/overrides.py", line 240, in makedirs
[Previous line repeated 1 more time]
File "desktop/dropbox/overrides.py", line 253, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Marina'
Thank you!!
5 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi calicantro, thanks for bringing this to our attention.
It looks like you have two different username profiles, which could be affecting the installation.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
Thank you for your prompt reply, Jay.
This issue is not occurring on my computer; it's happening on someone else's.
The problem arises after installation. When I attempt to open Dropbox to proceed with the login, I encounter an error.
- Jay
Sorry, could you clarify what you're trying to do? Are you trying to open the Dropbox desktop application that's installed on another profile on your machine, is that right?
Not on my computer; I'm trying to resolve the error on someone else's computer.
On that computer, when I try to open the desktop app from her profile, it gives me an error. However, if I use another profile, I can open the app without errors.
- Jay
Have you tried signing out and back into the Dropbox account on that profile?
