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Forum Discussion
nunomagalhaes
7 months agoExplorer | Level 3
Pop-up message that someone shared a link with me on the mobile app on both iOS and Android
Hi Hannah I find this post, once I have the same error:
"Shared link
Soraia [removed] shared ___img245 (37).jpg with you"
I don't even know anyone named Soraia. 😅
Also "Dismiss" or "View" buttons and clear cache and history doesn't work.
What's the solution?
iPhone 13 iOS 18.4 Dropbox 422.2.2 (2/3 devices)
But this problem still happen if Install in other iPhone/iOS/Android versions.
7 Replies
- Hannah7 months ago
Dropbox Community Moderator
Thanks for bringing this to our attention, nunomagalhaes.
I moved your post to a thread of its own, since the thread you posted in was a bit old.
Except for the pop-up notification, did you also get any notification on the bell icon about this?
Have you tried uninstalling the app and reinstalling it, to see if it helps at all?
Let me know.
- nunomagalhaes7 months agoExplorer | Level 3
Hi Hannah
No, there's no notification on bell icon, and this happens just on mobile.
And yes, I've tried before and many times to uninstall an re-install and nothing works. - Hannah7 months ago
Dropbox Community Moderator
Thanks for the update, nunomagalhaes.
Just to confirm, can you please go to this page, to make sure the file in question doesn't appear in your shared files?
- nunomagalhaes7 months agoExplorer | Level 3
Nothing in Links or Files menu. 😐
- Nancy7 months ago
Dropbox Community Moderator
Hey nunomagalhaes! Can we log a ticket for you as the next step? We can message you to your Community email address.
- nunomagalhaes7 months agoExplorer | Level 3
Yes, please. Thank you for your help.
- Nancy7 months ago
Dropbox Community Moderator
No problem, nunomagalhaes! Please reply to my email, when you see it.
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