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nunomagalhaes's avatar
nunomagalhaes
Explorer | Level 3
7 months ago

Pop-up message that someone shared a link with me on the mobile app on both iOS and Android

Hi Hannah​ I find this post, once I have the same error:
"Shared link
Soraia [removed] shared ___img245 (37).jpg with you"
I don't even know anyone named Soraia. 😅
Also "Dismiss" or "View" buttons and clear cache and history doesn't work.

What's the solution?

iPhone 13 iOS 18.4 Dropbox 422.2.2 (2/3 devices)
But this problem still happen if Install in other iPhone/iOS/Android versions.

7 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for bringing this to our attention, nunomagalhaes.

    I moved your post to a thread of its own, since the thread you posted in was a bit old.

    Except for the pop-up notification, did you also get any notification on the bell icon about this?

    Have you tried uninstalling the app and reinstalling it, to see if it helps at all?

    Let me know.

  • nunomagalhaes's avatar
    nunomagalhaes
    Explorer | Level 3
    7 months ago

    Hi Hannah​ 

    No, there's no notification on bell icon, and this happens just on mobile.
    And yes, I've tried before and many times to uninstall an re-install and nothing works.


  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the update, nunomagalhaes.

    Just to confirm, can you please go to this page, to make sure the file in question doesn't appear in your shared files?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey nunomagalhaes! Can we log a ticket for you as the next step? We can message you to your Community email address.

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