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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Welcome to our forum, Dandan3! Hope you’re well. 

     

    Can you let me know the OS version of the device you’re seeing this on? 

     

    Have you tried reinstalling the Dropbox app, and the error remains? 

     

    What’s your current plan?

     

    Keep me posted for any updates.

    • Dandan3's avatar
      Dandan3
      New member | Level 2
      2 years ago

      I tried to reinstall several times but still the same.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that screenshot! Can you clarify what your plan is, too? 

         

        I’m asking because, if you’re on a free Basic account with more than 3 linked devices, this may be the reason why you can’t connect this one, as well.

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