Since the last Dropbox update (223.4.4909), Dropbox is very slow and takes up most of my CPU.

Question

Hi there,
I've seen another post about this which seems to have gone to support directly now, but since this latest big Dropbox update (223.4.4909), my windows explorer (Windows 10) is struggling to run inside dropbox folders and image previews are nightmarishly slow, to a point where they take up 99% CPU and have to be force closed.
Its making navigating folders in my dropbox (which I need to do all day every day) near impossible and I have to rely on tools like Adobe Bridge to do so now.
Are there any known fixes for this?&nbsp;
Thanks in advance.
Mike.
&nbsp;

fullyilly · Answer

Not sure if this adds any further context but the new 'status' column that you see in the 'details' view can also take a while to populate with all the ticks/icons.

Nancy · Answer

Hey fullyilly! Thanks for posting on our Community and sorry to hear about this issue.To clarify, you’re only experiencing this when navigating the files in your Dropbox folder, and not any other folders in your File Explorer, correct?What I’d like you to do next is check out this Help Center article and let me know if any of the possible reasons listed there help or give a hint about what may be happening in your case.&nbsp;Other than that, I’d like you to update your Dropbox app to the latest stable app version and let me know if the issue persists.&nbsp;If it does, please send me one more screenshot of the new status column that you’re seeing on your end.Ping me, once you have more info.

fullyilly · Answer

Hi Nancy,Thanks for the response.That's correct yes, the issues only appear within dropbox folders. When I'm outside of them, there's no issue.&nbsp;I've been through the help centre article and the only stand out thing was the amount of files, I have a lot, I've been a business user for many years now so have many files. I've set a large amount of the files to online only but that's sadly not made an impact.I'll have to try out the latest stable version as a next step.The status column is only visible in windows 'details' view where each file is listed without thumbnails and shows the date, size etc in their own columns. In this view the status icon (that usually appears over your thumbnail in other views) appears in its own column called 'status'.Thanks.Mike.

Nancy · Answer

Thanks for checking out the article, Mike! As for the update, you can install it when you get the chance and let me know of the results.&nbsp;What you can also try in the meantime is to quit the Dropbox app and see if there’s any difference when navigating your Dropbox files in File Explorer.&nbsp;When it comes to the large number of files that you mention, you can right-click on the local Dropbox folder directly and go to its Properties. Are there more than 300k files currently inside (or even a number close to that)? Even if your files are online-only, their placeholders will still contribute to the total amount of files you have in the Dropbox folder.As for the "status" column that you mention, this is due to the recent Dropbox for Windows update (you can also read about this here).&nbsp;

DBoxTips · Answer

Hello fullyilly​&nbsp;Based on your description it sounds like you have the Dropbox for Windows update enabled. It is not something that you did. Dropbox is enabling this in the background as it is rolling out this update to Dropbox users.This is a change to the sync engine of Dropbox in that it no longer uses its own software component that was developed to implement online-only files (originally known as "Smart Sync"), but uses the new sync API from Microsoft called Cloud Files.One option would be to try opting-out of this update by following the steps outlined in the Dropbox help article.Hope this helps,Andrew (DBoxTips)P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.

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Since the last Dropbox update (223.4.4909), Dropbox is very slow and takes up most of my CPU.

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