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Forum Discussion
"Sync issues" window in the Dropbox desktop app isn't working on Windows 10
I am using Dropbox for years and not usually ever needing to ask for help. It just works.
However, I have a major issue now on my main Windows 10 desktop PC.
Using Windows 10 Enterprise 64-bit, ver. 22H2, with all updates installed.
Dropbox app is version 224.4.4811.
One of my files cannot sync. When I click See issues button a small window shows saying Dropbox in the caption, then Sync issues text label shows under that, on the left. Then a Was this helpful? section is on the right, with thumbs up and thumbs down buttons.
And the rest of the window is totally empty/gray!
So, no file list, nothing, no folders or any text. I can add a screenshot if needed.
- Please advise why this is happening? Do you plan to fix this?
- How can I identify which of my files cannot sync to/from the Dropbox Cloud?
My PC specs -- desktop PC with Intel Core i3 Haswell CPU, 16 GB of DDR3 RAM, big Samsung SATA3 SSD with plenty of free space + several HDDs (all of them with lots of space free.)
My GPU & its drivers are old, but this should not cause Dropbox not to work.
GPU is AMD Radeon R9 390, 8 GB of videoRAM, latest April 2022 drivers.
What I tried so far -- Pause Dropbox sync, then resume. Did not help any.
Quit Dropbox app, run again - also did not help!?
1 Reply
- Rich
Super User II
I can add a screenshot if needed.
Please do.
Do you plan to fix this?
It's not likely something for Dropbox to fix. It's probably an issue specific to your device rather than a wide-spread issue, or there would be many, MANY posts about it here.
I'd run an advanced reinstall to see if it resolves the issue.
How can I identify which of my files cannot sync to/from the Dropbox Cloud?
There is no option for that on the Dropbox website.
