Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Naki B.'s avatar
Naki B.
Helpful | Level 6
2 months ago

"Sync issues" window in the Dropbox desktop app isn't working on Windows 10

I am using Dropbox for years and not usually ever needing to ask for help. It just works.

However, I have a major issue now on my main Windows 10 desktop PC.
Using Windows 10 Enterprise 64-bit, ver. 22H2, with all updates installed.

Dropbox app is version 224.4.4811.

One of my files cannot sync. When I click See issues button a small window shows saying Dropbox in the caption, then Sync issues text label shows under that, on the left. Then a Was this helpful? section is on the right, with thumbs up and thumbs down buttons.

And the rest of the window is totally empty/gray!
So, no file list, nothing, no folders or any text. I can add a screenshot if needed.

  1. Please advise why this is happening? Do you plan to fix this?
  2.  How can I identify which of my files cannot sync to/from the Dropbox Cloud?

    My PC specs -- desktop PC with Intel Core i3 Haswell CPU, 16 GB of DDR3 RAM, big Samsung  SATA3 SSD with plenty of free space + several HDDs (all of them with lots of space free.)
    My GPU & its drivers are old, but this should not cause Dropbox not to work.
    GPU is AMD Radeon R9 390, 8 GB of videoRAM, latest April 2022 drivers.

    What I tried so far -- Pause Dropbox sync, then resume. Did not help any.
    Quit Dropbox app, run again - also did not help!?

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    Naki B. wrote:

    I can add a screenshot if needed.

    Please do.

    Naki B. wrote:

    Do you plan to fix this?

    It's not likely something for Dropbox to fix. It's probably an issue specific to your device rather than a wide-spread issue, or there would be many, MANY posts about it here.

    I'd run an advanced reinstall to see if it resolves the issue.

    Naki B. wrote:

    How can I identify which of my files cannot sync to/from the Dropbox Cloud?

    There is no option for that on the Dropbox website.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!