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sfwrtr
9 months agoExplorer | Level 4
Sync results under "Your Activity" show yesterday's synced files not today's.
I can see syncing occurring with the dropbox notification icon on the Mac. When I look, syncing runs. When it completes, instead of showing what was just synced, it only shows files synced the previous day under the Yesterday heading. Those synced today or moments ago ought to show up under the Today heading, but nothing ever shows there. To be clear, the recently synced files do not show up under Yesterday, either. This seems like a bug.
Because dropbox sometimes takes time to get around to syncing on the desktop, I need to be able to check if it recently synced any files. This behavior of never displaying recently synced files in the Your Activity list is disappointing.
The image was captured mid-day, less than 10 minutes after syncing a dozen files. Note that Yesterday heading shows files underneath. The Today heading shows none of the files just synced.
25 Replies
- Megan9 months ago
Dropbox Community Moderator
Hey there, sfwrtr welcome to our Community!
Would you mind clarifying your exact OS, along with the Dropbox version that you have installed on your device? You should be able to hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi to check out the version.
How long has this been an issue?
Also, have you tried uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any details!
- sfwrtr9 months agoExplorer | Level 4
DB: 221.4.5365 "Up to date", Mac 15.3.2 (24D81)
I cannot say when it started, but I noticed at least three months ago. I use Scrivener which syncs using DB. If I open Scrivener on the Mac before the sync starts, which is another issue, I get sync errors. Because DB may take many minutes to sync once I wake it, I often go to the DB icon, pause sync then resume it to force it to immediately sync.
I think I tried uninstalling then reinstalling. It wasn't recently.
One clarification about the issue. If I make changes on the Mac, the Today list fills with those sync notifications. If the change was on the iPad or iPhone that is also connected to DB, those sync notifications disappear after the sync has completed. In other words, the Today is updated with results ONLY if DB if syncing from the Mac to the cloud, not from the cloud to the Mac. HTH
- Jay9 months ago
Dropbox Community Moderator
Hi sfwrtr, just for clarification, is this only when files are updated via the mobile devices, or from the website as well?
Could you try updating a file directly on the Dropbox site, and then see if this shows up on the 'Today' list?
- sfwrtr9 months agoExplorer | Level 4
I never use the Dropbox website. I'll try something. Okay, created a file. Yes, it shows in the Today list. See image.
The problem occurs when 1) A iPhone or iPad app (e.g. Scrivener) updates the DB cloud. 2) I wake the Mac. 3) DB syncs from the cloud. The result is that Today is shown as a header, but no files are shown as in the image.
RE: The image. The other files besides the Requested file were updated on the Mac.
- Megan9 months ago
Dropbox Community Moderator
Hi sfwrtr!
Interesting find. When did you first notice this behavior?
Since it's been a while since you last tried uninstalling the app, do you think you can give it a go?
- sfwrtr9 months agoExplorer | Level 4
I trashed Dropbox app and downloaded a new package, then installed it. It is the same build as I mentioned above. No change in behavior. I updated files using an app on the iPhone, and here's the result. Pictures are worth a 1,000 words. Note the date and time. Looks like a bug to me.
- sfwrtr9 months agoExplorer | Level 4
I found something interesting. Though I know nothing of your internals (I am a retired developer and tech support person), I noticed there are two columns in this directory display on the Dropbox site. Note that Activity has "Edited" dates that correlate to what is displayed under the Today and Yesterday columns. However, the Modified column is the actual time that the files were uploaded to dropbox. I added an arrow to point to Recents.txt which shows up under Today.
Is the code using the wrong flags to display the Today and Yesterday columns? To be precise, I did subsequently update on mobile after I finished my last reply above. This is why the files updating in the first image aren't the same as shown in the directory listing. Those were deleted in deference to the ones in the directory, which were downloaded (synced) to the Mac, but not displayed under Today.
This should be reproducible at this point by your developers.
- Hannah9 months ago
Dropbox Community Moderator
Hey sfwrtr, I hope it's okay for me to jump in here as well, I just wanted to test something with you.
If you upload a file to your Dropbox using the Dropbox app on your mobile devices, but without using any third-party apps like Scrivener, do the files appear in your sync history as normal?
- sfwrtr9 months agoExplorer | Level 4
I used the Dropbox App on the iPhone to upload an image, then thought better of it and created a text file. Surprisingly, they both showed up in the Today column after about a minute, BUT...
This is so strange, I had to do screen captures. I think I found a related different bug, probably two bits of code trying to populate the Today column with different criteria. The Today column shows content, then it disappears, then it shows again. Again, a picture (three screen captures) is worth a thousand words. Note the time stamps. Each time I clicked the notification icon.
Really, all I want to see is a scrollable list of recently downloaded files. Before the current iteration of the desktop icon, this worked perfectly well. Somebody in Q/A is not dogfooding the app mobile vs Mac desktop.
HTH
- sfwrtr9 months agoExplorer | Level 4
I ended up replying to Jay's post because of a weird refresh that happened while trying to click reply on your (Hannah) post. I did not realize what happened until I went to check for a reply. What follows is an EXACT copy/paste of that post 4:37 post:
I used the Dropbox App on the iPhone to upload an image, then thought better of it and created a text file. Surprisingly, they both showed up in the Today column after about a minute, BUT...
This is so strange, I had to do screen captures. I think I found a related different bug, probably two bits of code trying to populate the Today column with different criteria. The Today column shows content, then it disappears, then it shows again. Again, a picture (three screen captures) is worth a thousand words. Note the time stamps. Each time I clicked the notification icon.
Really, all I want to see is a scrollable list of recently downloaded files. Before the current iteration of the desktop icon, this worked perfectly well. Somebody in Q/A is not dogfooding the app mobile vs Mac desktop.
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