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tigeryoder's avatar
tigeryoder
New member | Level 2
30 days ago

The desktop app can't connect to the internet

I have downloaded Dropbox, but when I go to install, it apparently begins the process.  Then there is the small symbol (actually, not the dropbox symbol itself, but the space for the symbol) in the bottom right of my screen, which, when clicked says at the bottom, "Reconnecting to the internet. This may take a moment." Except it's probably a couple weeks that it says this.  My internet works just fine for other applications. What should I be doing?

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    30 days ago

    Hi tigeryoder, thanks for bringing this to our attention.

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    Keep me updated with any progress!

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