Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

tlc328's avatar
tlc328
New member | Level 2
8 months ago

The Dropbox app keeps logging me in to the wrong account.

I have a new computer and want to install and use dropbox on it.  I can access dropbox via the browser, no problem (login, etc).  I downloaded and installed the db desktop app, and it installed, created the icon on the desktop and folder in the C drive, but no files appear (it is empty).   When I installed the app I didnt see any login page for the account.  So it apparently thought I didnt have an account, or it picked up the UN from the browser (which is not what is on the db account).  It is still accessible on my other computers - works great.  I want it to synch and display on my new computer.  I uninstalled and reinstalled the desktop app - no change.

1 Reply

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    tlc328 wrote:

    When I installed the app I didnt see any login page for the account.  So it apparently thought I didnt have an account, or it picked up the UN from the browser ...


    If you were already signed in to the Dropbox website, that's the account that was likely signed in to the Dropbox app. If that's not what you want, sign out of bot the Dropbox website and the app, then sign back in to the app.