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foweyman
29 days agoNew member | Level 2
The Dropbox app won't install on my new desktop (the installation window disappears).
I already have a plan. I'm trying to install the Dropbox app for desktops on my new desktop but the installation fails every time. ???
5 Replies
- Nancy29 days ago
Dropbox Community Moderator
Hey foweyman, sorry to hear about that.
What do you see exactly when the installation fails? Can you send over a screenshot perhaps?
Let me know when you’re ready.
- foweyman29 days agoNew member | Level 2
No error message. The installation pop-up window just disappears after 20-30 seconds.
- Nancy29 days ago
Dropbox Community Moderator
I see. Can you also give our offline installer a try and let me know how that goes?
Other than that, do you have any antivirus/firewall programs running that could be interfering with Dropbox? If you do, I’d like you to disable them temporarily, restart your computer and try to install the Dropbox app again.
- foweyman28 days agoNew member | Level 2
Same result with the offline installer.
Only the Windows built-in antivirus. - Hannah28 days ago
Dropbox Community Moderator
Hey foweyman, what's your computer's exact Windows version?
I'm assuming you have already restarted the computer, but if you haven't, can you please try to see if it helps at all?
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