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There are no sync icons on my files on Mac OS 13.0
Hi, I am running MacOS Ventura 13.0 on an Apple M2 Pro. After i updated Dropbox files status icons are disappeared. the blue syncing, and green check marks no longer appear in the finder for my Dropbox Files.
I have tried to reinstall dropbox. to restart dropbox, finder, system etc. nothing helps (((
Th dropbox is still syncing but i am forced to click every file to check if it’s available offline or not.
Any way to fix this?
12 Replies
- Jay
Dropbox Community Moderator
Hi Dinusha, thanks for bringing this to our attention.
Could you confirm the location of the Dropbox folder on your machine, and the version of the Dropbox desktop application currently running?
A screenshot showing the Dropbox folder without any sync icons would also help.
This will help me to assist further!
Hi, Jay. Thank for you reaction
The location of Dropbox is: Library/CloudStorage/Drobpox
Integrated dropbox thing moved it right there )
I believe it's the desktop version i am not sure. it was the one downloaded from here https://www.dropbox.com/ru/desktop
Here is my screenshots. and another thing - dropbox stopped predicting the time of syncing and capacity also:
https://drive.google.com/file/d/1qH1reuPzxwZ-SG9hmdpUdR_IhkcCHBvr/view?usp=share_link
https://drive.google.com/file/d/1gU_jjuf3wAL9u7Z0V8QeK6q_1OyNWZe1/view?usp=share_link
https://drive.google.com/file/d/17LbQTIiImkaKpb6rsAlkBrwDqF7W214W/view?usp=share_link
- Jay
As we cannot access external links, could you copy and paste those images into your next reply so we can help in more detail?
of course, here they are
Sorry, my computer is on different language but here are my screenshots
This is third time i am trying to reply with screenshots but my messages are disappearing somehow
Sorry, my computer is on different language but here are my screenshots
This is third time i am trying to reply with screenshots but my messages are disappearing somehow
Do you see any replies from me? Ive sent 4 messages with the screenshots in a row but every disappeared (((
- Jay
Thanks for the images, the spam filter prevented the others from appearing.
From what I can see, these are the normal online-only sync icons for Mac OS. If you want the green icons, you can click the cloud icon, or right click the file or folder, and mark them as available offline.
This would download the files and make the green check marks appear.
i tried. green icons appeared immediately and i still need to check every file, because now green icon doesn't mean the download complete (((( ohhhh
and i still can't predict the time need to complete syncing. ill sent screen shot with another reply.
