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Forum Discussion
Unable to log into my Dropbox account and missing files
Dear Dropbox Support Team,
I am writing to report a critical issue with my Dropbox account that has resulted in significant data loss and access problems.
- Sign-In Issues: I was unable to sign in to my account using the standard login method. Each time I attempted, I received an error message stating, "Can't sign in, try later." When I tried the "Forget Password" option, I encountered another error, making it impossible to reset my password.
- Google Sign-In and Missing Files: Out of necessity, I used Google Sign-In to access my account. However, upon logging in, all my files were missing. Previously, I had a Dropbox Plus account with 2TB of storage, and approximately 1TB of my data was stored on the platform.
- Account Downgrade Notification: To add to the confusion, I received a message stating that I had not paid and my account would be downgraded. This is despite being a paying Dropbox Plus subscriber before encountering these issues.
This situation is extremely concerning as the missing files are critical, and the inability to access my account through normal means has disrupted my workflow. I was also using the mobile version to sign in before trying the desktop and it was not working on both.
I kindly request your immediate assistance in:
- Restoring my access to the account via normal sign-in.
- Recovering all my missing files and data.
- Clarifying the status of my Dropbox Plus subscription and resolving any billing discrepancies.
4 Replies
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- Rich
Super User II
I am writing to report a critical issue with my Dropbox account that has resulted in significant data loss and access problems.
You should contact Support directly as no one here will have access to your account.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have tried all the methods mentioned on the support page, but nothing is working. I want to connect with a support staff to get help. I really need help on this.
- Mark
I want to connect with a support staff to get help
Which you can do with the guidance Rich gave you:
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
