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Giona's avatar
Giona
Explorer | Level 3
2 years ago

Unable to login to Dropbox lite with SSO

I'm unable to login to Dropbox lite on windows with my university account, I try with the single sign-on and when I enter my university mail and password the app stops working and after a while it closes.

Account Access
desktop
Setting up the apps
Windows

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Giona, thanks for bringing this to our attention.

     

    Are you using a personal machine, or a company-managed device?

     

    This will help me to assist further!

    • Giona's avatar
      Giona
      Explorer | Level 3
      2 years ago

      I'm using a personal machine.

      I tohught the problem was because of windows defender or firewall but I noticed that if I try to log in with my personal dropbox account everything works fine and I'm able to get in correctly.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        It's possible that there may be a restriction of some sort with the university account. 

         

        Have you contacted your IT team for the university to see if they're aware of this?

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