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essr's avatar
essr
New member | Level 2
2 years ago
Solved

Where are Dropbox settings in PC?

I have Windows 11.  I can't access Dropbox settings on my PC.  When I click on the taskbar icon, the systems appears to be working on something but nothing happens.  I have uninstalled and reinstalled Dropbox.  Firewall allows the Dropbox functions, and antivirus doesn't block it.  What can I try?

desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    2 years ago

    Hey there essr - sorry to hear you're having issues with this.

     

    Could you completely disable your antivirus and firewall for a while to see if the app works normally then? 

     

    Also, when you reinstall the app on your computer, make sure to use the offline installer from this page directly. 

     

    Keep us posted with any updates!

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there essr - sorry to hear you're having issues with this.

     

    Could you completely disable your antivirus and firewall for a while to see if the app works normally then? 

     

    Also, when you reinstall the app on your computer, make sure to use the offline installer from this page directly. 

     

    Keep us posted with any updates!

  • essr's avatar
    essr
    New member | Level 2
    2 years ago

    I really appreciate the fast response.  The offline installer did the trick!  My PC has odd administrator issues that I have never understood.  I don't know if that was part of this issue or not.  At any rate, all is good now!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No biggie essr - I'm glad to hear it's sorted now!

     

    See you around the Community and have a lovely weekend. 

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