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justinSCW's avatar
justinSCW
Explorer | Level 4
2 years ago

Cannot Connect Dropbox to Salesforce

Receiving this error when I try to connect to Dropbox: 

 

Script-thrown exception

Error is in expression '{!runOAuth}' in component <apex:page> in page dropbox_for_sf:connect: (Dropbox_for_SF)

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

 

 

I then receive this error when I try to reset authentication:

 

Update failed. First exception on row 0 with id 0051R00000GxQdlQAF; first error: FIELD_INTEGRITY_EXCEPTION, There's a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: [State]

Error is in expression '{!resetAuth}' in page dropbox_for_sf:options: (Dropbox_for_SF)

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

 

this was all working hours ago and for whatever reason it dropped the connection and now I cannot access anything. Anyone dealing with this as well?

 

Error Messages
Third Party Integrations

6 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there justinSCW - sorry to hear about this.

     

    Have you tried reaching out to our support team directly about this by any chance?

     

    If not, let us know here and we'll open a new ticket from our end for you to investigate further.

     

    Thanks! 

  • justinSCW's avatar
    justinSCW
    Explorer | Level 4
    2 years ago

    Hi Walter, I have and have not heard back from them yet regarding this issue.  This is disrupting our companies work and I am trying to get this resolved as soon as possible.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for clarifying that for me. In that case, could you share your ticket ID so that we can look it up in our system as well justinSCW? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number justinSCW -

     

    I was able to locate it in our system and passed your comments on to the expert who's  looking into your case.

     

    They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime.

  • justinSCW's avatar
    justinSCW
    Explorer | Level 4
    2 years ago

    Walter Thank you for passing this along. Just for an update if anyone else is having this same issue. Initial support informed me that this issue is going to take some time to resolve and that it will be addresses in the next version of Dropbox for Salesforce. This is really unfortunate to hear as this is affecting our workflow greatly

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