Forum Discussion

justmikethepoet's avatar
justmikethepoet
New member | Level 1
2 months ago

Dropbox Paper docs appear on the mobile app, but not my web account.

I’ve been using Dropbox and Paper for over 8years now. Everything was working well until this morning. Now the files that are on my paper app on my phone are nowhere to be found on my paper account online. I use Dropbox for my writing career and have the biggest show in years coming up Sunday. I have had a ticket open since 10am and have received no correspondence. I can see all my docs in the paper app just fine, and I can search for them on Dropbox but if I don’t remember the title, it doesn’t allow me to view them. I have over 200 paper files, and I have noticed that if I copy them all one by one and paste them into this new interface then I may have a shot I self restoring. This is terrible and my show is less than 48 hours. Can someone please help me!!!  

  • justmikethepoet's avatar
    justmikethepoet
    New member | Level 1

    I am also noticing that the folders I created to sort my work into files have all disappeared! I’m really back to square one on a process that took me 8 years to build. Is anyone’s experience like mine? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    I’m sorry to hear about this, justmikethepoet

    I just had a look into our system and was able to locate the ticket you mention; from what I can see, it’s already been forwarded to our advanced team. 

    Other than that, I’d like you to search for one of your Paper docs again on your web account and send me a screenshot of what you see. 

    Let me know when you’re ready.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!