I'm no longer able to edit documents in Word/Excel on iOS

Hi AmyJo1683, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app (as well as the Office apps), rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

Thanks for the suggestion but there was no change. When I first attempted it, I got a pop up box about 365 needing to access my personal info or something so I clicked next then it opened my document but the same banner is at the top saying I can’t edit without the subscription. I re-linked my Dropbox account, restarted and still get the same message.

Are you attempting to edit files via the Dropbox mobile app, or directly from the Office app?

I open the file in Dropbox first, then click the Open In button in the bottom left corner and select Microsoft Word. It opens in the document but there’s a banner along the top saying I can’t edit without a subscription. 

Would you mind sending us a screenshot of that banner, AmyJo1683? 

Sure. Everything is grayed out in the document so I can’t do anything but read it. I can click to start a trial and then try logging in with a Gmail or a Hotmail account to bypass signing up but that’s not working.

Do you have multiple Dropbox accounts? Are you currently on a personal plan or a Dropbox team plan?

I have one account and am on a personal plan

Hey AmyJo1683! Out of curiosity, is the tablet that you’re using larger than 10”? I’m asking because Microsoft requires that you have an O365 license to use Office applications in that case (you can also read this here).

No, it’s not. It’s an iPad mini, about 5x7.5”