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CapFlipFlops's avatar
CapFlipFlops
New member | Level 2
2 years ago

Billing change from annual to monthly not possible

I have been with dropbox and primarily paid annually due to a change in circumstances I need to switch my annual plan to monthly, the annual plan has finished this doesn't seem to be possible? Do dropbox not want to retain customers?

Billing
Payments

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome aboard the forum, CapFlipFlops! 

     

    What do you see exactly when trying to switch your billing cycle from yearly to monthly? Can you send me a screenshot? 

     

    Give me a nudge when you’re ready.

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