Can’t cancel subscription and not allowed to delete account

Welcome to the Dropbox Community, Terese Tobin.

Can you let me know exactly what you see when you try to delete your account?

And why are you not able to cancel your subscription? 

Any additional info or screenshots that would better explain the issue, are welcome.

Thanks!

I’m on an iPhone. It doesn’t give me the option to change the subscription and when I try and delete it says I’m not allowed 

Thanks for the update, Terese!

Do you remember how you originally created this account?

Did you create it with an email and password or did you sign in with Google/Apple?

It’s an apple email 

I see. In that case, since you have a paid account, I would suggest reaching out to our support team directly so they can help you cancel your subscription before deleting the account.

You can contact them from this page.

Let us know when you have your ticket number!

Thanks for the heads up Terese Tobin.

I can see that our specialized agents are already working towards a solution with you.

Hang tight, and thanks for your patience!